Shipping policy

Shipping info

Our records are shipped in the highest quality, top of the line, Whiplash brand record mailers with extra padding and a FRAGILE sticker.  If your order does not fit in a whiplash mailer, it will be packed in a distributor standard box.

All records are brand new, mint condition, and sealed unless otherwise noted. Used records are graded using the Discogs grading standard: M (Mint), NM (Near Mint), VG+ (Very Good Plus), VG (Very Good)

If the record you purchased is not sealed, the record will be shipped outside of the cardboard sleeve in a plastic outer record sleeve.  Orders are typically shipped the next business day (Mon - Fri) after purchase. Media mail transit time is 2-8 business days. 

For international orders, please see the International shipping page


Shipping info

Our records are shipped in the highest quality, top of the line, Whiplash brand record mailers with extra padding and a FRAGILE sticker.  If your order does not fit in a whiplash mailer, it will be packed in a distributor standard quality box.

All records are brand new, mint condition, and sealed unless otherwise noted in the product description. Used records are graded using the Goldmine (Discogs) grading standard: M (Mint), NM (Near Mint), VG+ (Very Good Plus), VG (Very Good), G+ (Good Plus), G (Good), P (Poor)

If the record you purchased is not sealed, the record will be shipped outside of the cardboard sleeve in a plastic outer record sleeve.  Orders are typically shipped within a few business days (Mon - Fri) after purchase. Media mail transit time is 2-8 business days. 

For international orders, please see the International shipping page


Returns & refunds

You may cancel your order for a full refund if your order has not shipped yet.  Please use our CONTACT page to request a cancelation ASAP, we ship fast!

We accept returns for refund 30 calendar days after delivery of the product. 

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • No signs of wear, use, or damage in any way
  • Still sealed if it came that way
  • Must not be a special order or a custom order

If your order fails to be delivered, or is damaged, the customer is responsible for any additional shipping and/or merchandise replacement costs to send a replacement. The customer may be eligible for a partial - full refund ONLY IF an insurance claim is granted.  Insurance claims can take a minimum of 30 days to process and are not guaranteed.

Foul Play Records is NOT responsible for lost or stolen mail.

You must use our CONTACT page and formally request a return within 30 days of receiving the item(s).
 
Customer is responsible for all shipping costs if seller is not at fault.
 
Please reach out if you have any further questions or concerns!